Even with high-grade products and strict quality control, the possibility of defects cannot be eliminated entirely. Therefore, we aim at providing the highest possible level of dependability and convenience by offering a warranty period of up to 72 months and direct, fast and straightforward RMA service.
Direct RMA Service
In case of warranty, you can either request RMA at your retailer or use our Direct RMA Service. After you've filled out the RMA form and uploaded a scan of your invoice, one of our support staff members will contact you shortly to organise the return of the original item and the shipment of a replacement product.
We've built up a collection of questions and detailed answers by our support staff that frequently arise in connection with our products..
Here you can find all product manuals of current and discontinued Noctua products. Many manuals are available in English, French, Spanish and German
Noctua’s SecuFirm™ mounting systems are renowned to be among the most convenient on the market. Our detailed video installation guides show you how to install Noctua heatsinks on various sockets.
We provide extensive mainboard compatibility lists for all our CPU coolers. Click here to find out whether one of our coolers is compatible with your mainboard.
Mounting and Upgrade Kits
We provide mounting upgrades for Noctua CPU coolers free of charge, so if you would like to continue using your Noctua cooler on a new socket, we will send you a new mounting kit at no additional cost. For ordering our mounting kits, a proof of purchase (photo, scan or screenshot of the invoice) of both a Noctua CPU cooler and hardware components corresponding to the specific kit are required.
The following kits are currently available:
NM-I2011 Mounting-Kit: Upgrades older Noctua CPU coolers to LGA2011.
NM-i115x Mounting-Kit: Upgrades older Noctua CPU coolers to LGA1156/1155/1151/1150.
NM-I3 Mounting-Kit: Upgrades Noctua CPU coolers to LGA1366 & LGA775.
NM-A90 Upgrade-Kit: Makes it possible to install NH-U12P SE2 and NH-U9B SE2 CPU coolers turned by 90° on AMD motherboards.
Do you have any questions or problems in connection with our products? Our support team is happy to help you at any time! You can contact our service team at firstname.lastname@example.org or using our contact form.
Please note that we feel obliged to respond to every customer inquiry in an appropriate time frame. However, it may occur that your mail server or email provider refuses our reply or accidentally moves it to the spam folder. We use a ticketing system that sends a confirmation receipt when we receive your inquiry. In case you don’t get a receipt within 15 minutes after sending your inquiry or if you don’t get a reply from our support team after 7 working days, please check your spam folders or contact us using a different mail account.