Support
Buying guides
Not sure which Noctua product to buy? Our detailed buying guides for fans and heatsinks help you to choose the model that works best for you:
FAQs
We've built up a collection of questions and detailed answers by our support staff that frequently arise in connection with our products..
Compatibility lists
In the Noctua Compatibility Centre (NCC), we provide extensive compatibility lists for all our CPU coolers. Click here to find out which Noctua coolers are compatible with your motherboard, CPU, case and RAM.
Motherboard compatibility list
Installation manuals
Here you can find all product manuals of current and discontinued Noctua products. Many manuals are available in English, French, Spanish and German
Installation videos
Noctua’s SecuFirm™ mounting systems are renowned to be among the most convenient on the market. Our detailed video installation guides show you how to install Noctua heatsinks on various sockets.
Mounting and upgrade kits
We provide mounting upgrades for Noctua CPU coolers free of charge, so if you would like to continue using your Noctua cooler on a new socket, we will send you a new mounting kit at no additional cost. For ordering our mounting kits, a proof of purchase (photo, scan or screenshot of the invoice) of both a Noctua CPU cooler and hardware components corresponding to the specific kit are required.
The following kits are currently available:
NM-AM5/4-MP78 mounting-kit:
Upgrades Noctua CPU coolers with 78mm mounting pitch to AMD AM4/AM5.
NM-AM5/4-MP78 chromax.black mounting-kit:
Upgrades chromax.black CPU coolers with 78mm mounting pitch to AMD AM4/AM5.
NM-AM5/4-MP83 mounting-kit:
Upgrades Noctua CPU coolers with 83mm mounting pitch to AMD AM4/AM5.
NM-AM5/4-MP83 chromax.black mounting-kit:
Upgrades chromax.black CPU coolers with 83mm mounting pitch to AMD AM4/AM5.
NM-AM4-L9aL9i mounting-kit:
Makes the NH-L9a and NH-L9i compatible with AMD AM4.
NM-AM5-L9aL9i mounting-kit:
Makes the NH-L9a, NH-L9a-AM4 and NH-L9i compatible with AMD AM5.
NM-i115x-1200 mounting-kit:
Upgrades older Noctua CPU coolers to LGA1156/1155/1151/1150 & LGA1200.
NM-i17xx-MP78 mounting-kit:
Upgrades Noctua CPU coolers with 78mm mounting pitch to LGA1700.
NM-i17xx-MP78 chromax.black mounting-kit:
Upgrades chromax.black CPU coolers with 78mm mounting pitch to LGA1700.
NM-i17xx-MP83 mounting-kit:
Upgrades Noctua CPU coolers with 83mm mounting pitch to LGA1700.
NM-i17xx-MP83 chromax.black mounting-kit:
Upgrades chromax.black CPU coolers with 83mm mounting pitch to LGA1700.
NM-I20xx mounting-kit:
Upgrades older Noctua CPU coolers to LGA2011/LGA2066.
NM-I3 mounting-kit:
Upgrades Noctua CPU coolers to LGA1366 & LGA775.
Fan mounting clip service
We provide fan mounting clips for Noctua CPU coolers free of charge if required, e.g. if customers would like to add a third Noctua fan to their dual tower cooler or if they would like to install a different type of Noctua fan that is not supported by the stock fan clips that came with the cooler. To order the required clips, please use this form.
Direct RMA service
Even with high-grade products and strict quality control, the possibility of defects cannot be eliminated entirely. Therefore, we aim at providing the highest possible level of dependability and convenience by offering a warranty period of up to 72 months and direct, fast and straightforward RMA service. In case of warranty, you can either request RMA at your retailer or use our Direct RMA Service. After you've filled out the RMA form and uploaded a scan of your invoice, one of our support staff members will contact you shortly to organise the return of the original item and the shipment of a replacement product.
Noctua Manufacturer’s Warranty: Terms and Conditions
Support contact
Do you have any questions or problems in connection with our products? Our support team is happy to help you at any time! You can contact our service team at support@noctua.at or using our contact form.
Please note that we feel obliged to respond to every customer inquiry in an appropriate time frame. However, it may occur that your mail server or email provider refuses our reply or accidentally moves it to the spam folder. We use a ticketing system that sends a confirmation receipt when we receive your inquiry. In case you don’t get a receipt within 15 minutes after sending your inquiry or if you don’t get a reply from our support team after 7 working days, please check your spam folders or contact us using a different mail account.